Jewelry Customization Policy

 Do you offer custom jewelry designs?

Yes, we proudly offer custom jewelry design services for our B2B clients. Whether you’re looking for a unique gemstone setting, a branded collection, or jewelry tailored to your audience’s style — we can create it for you.

How does the customization process work?

Our custom design process is simple and collaborative:

  1. Send us your design idea – sketches, reference photos, or product descriptions
  2. Select the gemstone(s) – from our in-house collection of Ceylon sapphires, rubies, etc.
  3. We prepare a design draft for your approval
  4. Once approved, our artisans begin crafting your piece
  5. Sending Quotation for 60% advance payment after design is approved by the customer
  6. Final product is photographed and sent for your final confirmation before shipping
  7. Shipping the product

Typical production time: 5–10 business days, depending on complexity and volume.

What kind of customizations do you offer?

You can customize:

  • Gemstone type, shape, and carat size
  • Jewelry type (rings, pendants, earrings, etc.)
  • Metal type (925 silver, gold plating, 14K/18K/22K gold, etc.)
  • Engraving (branding or personal messages)
  • Premium Packaging

Is there a minimum order for custom designs?

No.

Can I add my brand to the custom jewelry?

Absolutely! We support private labeling, but minimum order quantity should be discussed. so you can include:

  • Your brand engraving
  • Custom tags or stamps
  • Branded packaging for dropshipping

Can I request a sample before a bulk order?

Yes. We offer paid sample production so you can assess the quality and design. The cost will be adjusted in your final invoice if you proceed with a bulk order. But There is a minimum order quantity

Are custom orders refundable?

Due to the personalized nature of custom jewelry, custom orders are non-refundable unless the item is defective or incorrect based on the agreed specifications.

How do I get started with a custom order?

Contact us directly via:
📩 Email: agent@ceylontreasuresb2b.com
📲 WhatsApp: +94 74 325 9565
We’ll guide you through the process step-by-step.