Contact Policy

How can I contact CeylonTreasuresB2B?

You can easily reach us through the following channels:

We’re available Monday to Friday to assist you with orders, product inquiries, or partnership questions.

What is your response time?

We aim to respond to all inquiries within 24 hours (business days). For urgent matters, we recommend contacting us via WhatsApp for faster support.

 What type of inquiries can I make?

You’re welcome to contact us for:

  • Product details and pricing
  • B2B and dropshipping partnerships
  • Shipping or order issues
  • Return, refund, or warranty requests
  • Custom orders or special design inquiries

What information should I include when contacting you?

To help us serve you faster, please include:

  • Your full name or company name
  • Order number (if applicable)
  • A clear explanation of your question or issue
  • Photos, videos and documents if needed (for returns or quality concerns)

 Can I visit you in person?

We currently operate as an online B2B supplier and do not offer walk-in services. However, if you are visiting Kandy, Sri Lanka, feel free to contact us in advance to schedule a meeting.