Delivery Policy

What is your standard delivery timeframe?

We aim to deliver orders within 10–14 business days. This period includes:

  • 1–5 business days for order processing, quality checks, and packaging.
  • 3–9 business days for international shipping via EMS Sri Lanka.

Please note that delivery times may vary based on the destination country and customs procedures.

Which shipping carrier do you use?

We partner with EMS Sri Lanka, a reliable international courier service, to ensure timely and secure deliveries worldwide. Upon request we can use DHL and Fedex for shipping.

Do you provide tracking information?

Yes, once your order is dispatched, we will send you a tracking number via email. You can use this number to monitor your shipment’s progress on the EMS Sri Lanka website or your local postal service’s tracking system.

How are shipping costs calculated?

Shipping costs are determined based on the destination country and the total weight of your order. The exact shipping fee will be calculated and displayed during the checkout process.

Who is responsible for customs duties and taxes?

Customs duties, taxes, and any additional fees imposed by the destination country are the responsibility of the buyer. We recommend checking with your local customs office for detailed information on potential charges.

Can I change my delivery address after placing an order?

We cannot change the delivery address after placing the order, So please make sure you provide the correct address when you purchase the item.

What should I do if my order is delayed?

If your order hasn’t arrived within the estimated delivery timeframe, please:

  • Check the tracking information for updates.
  • Contact your local postal service for any delivery issues.
  • If further assistance is needed, reach out to us at agent@ceylontreasuresb2b.com.

Do you offer expedited shipping options?

Currently, we offer standard international shipping via EMS Sri Lanka. If you require expedited shipping, please contact us before placing your order to discuss available options and associated costs.