6-Month Warranty Policy

Do you offer a warranty on your products?

Yes, we provide a 6-month warranty on all our gemstones and handcrafted jewelry. This warranty covers manufacturing defects, material flaws, and workmanship issues that may arise under normal use.

What does the warranty cover?

Our warranty includes:

• Manufacturing defects
• Material flaws
• Workmanship issues

Please note that the warranty does not cover:

• Damage caused by misuse, accidents, or unauthorized repairs
• Normal wear and tear
• Loss or theft of the item

How can I claim the warranty?

To initiate a warranty claim:

1. Contact our customer service team at agent@ceylontreasuresb2b.com within 6 months of purchase.
2. Provide your order number, a detailed description of the issue, and clear photographs and videos of the item.
3. Our team will assess your claim and guide you through the next steps.My Jewellery

What happens after I submit a warranty claim?

Upon receiving your claim:

• We will evaluate the issue to determine if it falls under our warranty coverage.
• If approved, we will offer a free repair or replacement of the item.
• If the item cannot be repaired or replaced, we will provide a full refund.

Who is responsible for shipping costs during the warranty process?

For approved warranty claims:

• International clients are responsible for return shipping costs.

Can I transfer the warranty to another person?

No, the warranty is non-transferable and applies only to the original purchaser of the item.

What if my item is damaged after the warranty period?

If your item experiences issues after the 6-month warranty period, please contact us. While the warranty will have expired, we may still offer repair services at a reasonable cost.

How can I prevent damage to my jewelry?

To ensure the longevity of your jewelry:

• Avoid exposure to harsh chemicals and extreme temperatures.
• Store items separately to prevent scratches.
• Remove jewelry during strenuous activities.